Store Policy

Returns & Exchanges

  • Physical Media and Products
    Returns and exchanges of physical media (CDs, DVDs, books and etc.) must be made within 30 days of purchase. Items may be exchanged or returned in our physical store or by mail. Shipping cost of items returned by mail are the responsibility of the customer. There is a 10% re-stocking charge for returned items that are not defective or damaged.
  • Digital Media/Electronic Products
    Digital media is not available for return or exchange unless the customer received the incorrect product or the product was damaged or defective. Damaged or defective products must occur within 10 days of purchase.

To begin the return or exchange process, please send an e-mail or call us using the information below. Be sure to include or reference the order# to expedite the process.

Phone: 252-752-1898 ext. 212
E-Mail: bookstore @kccfamily.com